Direct Answer: How Much Does Gorgias Cost in 2026?
In 2026, published plan pricing ranges from $10/month for Starter to $1,227/month for Advanced + AI Agent on annual billing, while Enterprise pricing is custom. Gorgias uses a volume-based pricing model rather than charging per user seat.
- Cheapest Entry Plan: Starter at $10/month (standalone Helpdesk with 50 tickets and 3 seats) or $40/month (bundled with AI Agent).
- Core Helpdesk Plans (Annual Billing): Basic is $50/mo (300 tickets), Pro is $300/mo (2,000 tickets), and Advanced is $750/mo (5,000 tickets).
- AI Agent Costs: Bundled AI Agent add-ons start at $27/mo ($30/mo monthly) on Basic, $171/mo on Pro, and $477/mo on Advanced (annual rates). Based on the annual add-on price divided by the included allowance, the effective cost is approximately $0.90 per automated interaction on these annual plans; additional interactions above the allowance cost $1.50 each.
- Primary Overages: Ticket overages are $0.40/ticket on Starter/Basic and $0.36/ticket on Pro/Advanced. AI Agent overage is $1.50 per automated interaction.
- Mathematical Break-Even: Basic and Pro reach standalone Helpdesk subscription cost parity at 925 tickets/month under annual billing.
2026 Gorgias Pricing Key Takeaways
- Usage-Based Ticketing: Subscription tiers include monthly billable ticket allowances. A ticket is billable only when an outbound reply is sent.
- High Seat Limits: Basic, Pro, and Advanced plans support up to 500 user seats at no extra cost, making headcount expansions during peak sales periods cost-effective.
- AI Resolution Billing: You pay for AI Agent interactions that are completely resolved by AI. If the AI Agent hands the conversation to a human, the interaction does not consume an AI resolution allowance; the conversation is instead subject to the applicable Helpdesk ticket billing when a human response is sent.
- Separate Channel Add-Ons: Gorgias Voice and SMS are separate add-on products with dedicated monthly base rates and usage fees scaled by call time and message volume.
Gorgias Cost Calculation Formula
To accurately estimate your store’s total recurring expenses, use this pricing formula:
Estimated Monthly Cost=Base Helpdesk Subscription+Helpdesk Ticket Overages+AI Agent Charges+Add-On Fees (Voice/SMS)
Official Gorgias Pricing Plans Breakdown
Source: Official Gorgias Pricing Schedule.
1. Standalone Helpdesk Pricing
| Plan Tier | Monthly Billing | Annual Billing (Effective Rate) | Included Tickets / Mo | Ticket Overage Rate | Included User Seats |
|---|---|---|---|---|---|
| Starter | $10 / mo | N/A (Monthly Only) | 50 | $0.40 / ticket | 3 seats |
| Basic | $60 / mo | $50 / mo ($600/yr) | 300 | $0.40 / ticket | Up to 500 seats |
| Pro | $360 / mo | $300 / mo ($3,600/yr) | 2,000 | $0.36 / ticket | Up to 500 seats |
| Advanced | $900 / mo | $750 / mo ($9,000/yr) | 5,000 | $0.36 / ticket | Up to 500 seats |
| Enterprise | Custom | Custom | 10,000+ | Custom Volume Rate | 500+ seats |
Source: Official Gorgias Pricing Schedule.
2. Bundled Helpdesk + AI Agent Pricing
When adding the AI Agent package to your Helpdesk subscription, Gorgias provides bundled pricing:
| Plan Tier | Monthly Billing | Annual Billing (Effective Rate) | Included Tickets / Mo | Included AI Interactions / Mo | AI Overage Rate |
|---|---|---|---|---|---|
| Starter | $40 / mo | N/A (Monthly Only) | 50 | 30 | $1.50 / interaction |
| Basic | $90 / mo | $77 / mo ($924/yr) | 300 | 30 | $1.50 / interaction |
| Pro | $550 / mo | $471 / mo ($5,652/yr) | 2,000 | 190 | $1.50 / interaction |
| Advanced | $1,430 / mo | $1,227 / mo ($14,724/yr) | 5,000 | 530 | $1.50 / interaction |
Source: Official Gorgias Pricing Schedule.
Who Is Each Gorgias Plan For?
| Store Profile | Recommended Plan | Main Decision Driver |
|---|---|---|
| Micro Store / Testing Phase | Starter | Lowest barrier to entry ($10/mo) for low-volume stores with max 3 seats. |
| Growing Store | Basic | Cost-effective base for small teams needing live chat, basic rules, and core integrations. |
| Scaling DTC Brand | Pro | Access to revenue analytics, intent detection, and lower ticket overage fees. |
| High-Volume Store | Advanced | High ticket allowances and more advanced operational requirements. |
| Enterprise Operations | Enterprise | Custom pricing and requirements for larger operations. |
How Ticket & AI Agent Billing Works
1. Billable Tickets Defined
A ticket is counted as billable only when an outbound response is delivered:
- Billable: Outbound emails, live chat replies, social direct message responses, and automated rule responses.
- Non-Billable: Incoming spam, unreplied tickets, and native Shopify order confirmation emails.
- Threads: Multiple messages within a single ongoing thread count as one billable ticket.
2. AI Agent Pricing Mechanics
Gorgias AI Agent operates on a per-resolved interaction model:
- Fully Resolved by AI: If the AI Agent handles an inquiry from start to finish without human intervention, it consumes 1 AI interaction allotment. Based on the annual add-on price divided by the included allowance, the effective cost is approximately $0.90 per automated interaction on these annual plans.
- Human Escalation / Handover: If the AI Agent hands the conversation to a human, the interaction does not consume an AI resolution allowance; the conversation is instead subject to the applicable Helpdesk ticket billing when a human response is sent.
3. Voice & SMS Add-Ons
Gorgias Voice and SMS are standalone channel add-ons:
- Voice: Starts at $25/month (annual billing) plus variable call duration fees.
- SMS: Starts at $17/month (annual billing) plus per-message outbound usage charges.
SmartRepl Analysis: Basic vs. Pro Break-Even (925 Tickets)
SmartRepl Calculation based on official standalone annual Helpdesk pricing.
To evaluate when upgrading from Basic ($50/mo) to Pro ($300/mo) makes financial sense based strictly on standalone subscription and ticket-overage costs, observe the parity model below:
Basic Cost=$50+$0.40×max(0,Tickets−300)
Pro Cost=$300 (flat up to 2,000 tickets)
Where overage charges of $0.40 per ticket apply only to ticket volume above the included 300-ticket allowance:
$50+$0.40×(Tickets−300)=$300⟹$0.40×(Tickets−300)=$250⟹Tickets=925
| Monthly Ticket Volume | Basic Cost ($50 Base + Overages) | Pro Cost ($300 Base Flat Fee) | Cost Parity Status | Monthly Difference |
|---|---|---|---|---|
| 300 tickets | $50 | $300 | Basic is cheaper | Basic saves $250 |
| 500 tickets | $130 ($50 + $80) | $300 | Basic is cheaper | Basic saves $170 |
| 800 tickets | $250 ($50 + $200) | $300 | Basic is cheaper | Basic saves $50 |
| 925 tickets | $300 ($50 + $250) | $300 | Cost Parity | $0 Difference |
| 1,000 tickets | $330 ($50 + $280) | $300 | Pro is cheaper | Pro saves $30 |
| 1,500 tickets | $530 ($50 + $480) | $300 | Pro is cheaper | Pro saves $230 |
| 2,000 tickets | $730 ($50 + $680) | $300 | Pro is cheaper | Pro saves $430 |
This comparison models Helpdesk ticket costs only and excludes AI Agent, Voice, SMS, and other add-ons.
Total Cost Analysis: 3 Real-World Scenarios
SmartRepl TCO Simulations based on annual billing pricing tables.
Scenario 1: Low-Volume Store
- Monthly Volume: 250 tickets / 0 AI resolutions
- Plan Selected: Basic Standalone Helpdesk ($50/mo annual)
- Ticket Overages: $0
- Estimated Total: $50 / month ($600 billed annually)
Scenario 2: Growing Store (High Ticket Overage)
- Monthly Volume: 800 tickets / 0 AI resolutions
- Plan Selected: Basic Standalone Helpdesk ($50/mo annual)
- Ticket Overages: 500 extra tickets x $0.40 = $200
- Estimated Total: $250 / month(Note: Basic with overages is still $50/mo cheaper than Pro’s $300/mo base rate).
Scenario 3: High-Volume Store with AI Agent
- Monthly Volume: 2,500 tickets total
- AI Performance: 250 AI-resolved interactions / 50 AI-to-human escalations
- Plan Selected: Pro + AI Agent ($471/mo annual)
- Ticket Overage: 500 extra tickets x $0.36 = $180
- AI Overage: 60 extra AI resolutions (250 – 190 included) x $1.50 = $90(Note: Escalated conversations do not incur AI resolution fees).
- Estimated Total: $741 / month ($471 base + $180 ticket overage + $90 AI overage)
Gorgias Alternatives Comparison
| Platform | Pricing Model | Best For | Where It Beats Gorgias | Where Gorgias Beats It |
|---|---|---|---|---|
| Zendesk | Per Agent / Month | B2B & Enterprise | Multi-brand hierarchies & enterprise ticketing workflows | Native Shopify/BigCommerce order editing capabilities |
| Richpanel | Per Ticket or Per Agent | Self-Service Focus | Advanced customer self-service portal design | Broader third-party app ecosystem integrations |
| Gladly | Per Active Agent | High-Touch Luxury | Single conversation timeline across all channels | Lower starting entry pricing for small teams |
SmartRepl Editorial Evaluation
Methodology: Weighted assessment based on vendor documentation, pricing analysis, product capabilities, and market research.
Overall Score: 8.8 / 10
Methodology Weighting Breakdown
100% TotalEvaluation Scorecard Breakdown
SmartRepl ScorecardUp to 500 user seats on core plans offers cost efficiency for multi-agent teams, though ticket overages require active monitoring.
Native integration with Shopify, BigCommerce, and Magento allows agents to refund and edit orders directly inside the helpdesk.
Robust macro engine, multi-channel support inbox, and order history tracking.
Strong rule engine paired with outcome-based AI resolution billing.
E-commerce-focused user interface accelerates agent onboarding.
Generous seat allowances accommodate seasonal support surges without per-agent fees.
Extensive self-service documentation and onboarding support.
Frequently Asked Questions (FAQ)
How much does Gorgias cost in 2026?
Published plan pricing ranges from $10/month (Starter) to $1,227/month (Advanced + AI Agent on annual billing), while Enterprise pricing is custom. Total costs depend on ticket volume, overages, and optional add-ons.
What is the cheapest Gorgias plan?
The Starter plan is the cheapest option at $10/month. It includes 50 billable tickets and 3 user seats, billed on a monthly basis.
Does Gorgias charge per support agent?
No. Core plans (Basic, Pro, Advanced) include up to 500 user seats, allowing teams to grant platform access without per-agent seat licensing fees.
How does Gorgias AI Agent pricing work?
Gorgias AI Agent is billed based on resolved interactions. Based on the annual add-on price divided by the included allowance, the effective cost is approximately $0.90 per automated interaction on these annual plans; additional interactions above the allowance cost $1.50 each. You only pay for interactions the AI completes autonomously.
What counts as a billable AI interaction?
A billable AI interaction occurs when the AI Agent resolves a customer query completely from start to finish without human intervention.
What happens when AI hands a conversation to a human?
If the AI Agent hands the conversation to a human, the interaction does not consume an AI resolution allowance; the conversation is instead subject to the applicable Helpdesk ticket billing when a human response is sent.
When is Pro cheaper than Basic?
On standalone annual Helpdesk pricing, Pro becomes cheaper than Basic at approximately 925 tickets/month because Basic’s $0.40 ticket overage eventually closes the $250 monthly base-price gap between Basic and Pro.
Are Voice and SMS included in standard ticket quotas?
No. Gorgias Voice and SMS are separate add-ons starting at $25/month and $17/month respectively, with usage charges scaled by phone time and message volume.
Final Summary: Buyer Recommendation
Executive VerdictMulti-agent e-commerce brands on Shopify, BigCommerce, or Magento looking to avoid per-seat licensing fees.
Core plans include up to 500 user seats, making team scaling during peak periods predictable.
Unmonitored ticket overages and high volume spikes can lead to unexpected monthly bill variations.
Consider Pro near 925 tickets/month or when advanced analytics and lower overage fees align with your budget.
Related Guides & Comparisons
- Gorgias Review 2026: Pricing, Shopify Integration, AI Features & Alternatives
- Streamlining E-Commerce Support: A Deep Dive Into Gorgias Features
- 5 Gorgias Automation Rules To Save Your Support Team 20+ Hours A Week
- How To Reduce Your First Response Time (FRT) Using Gorgias Helpdesk
- 5 Ways Gorgias AI Can Turn Customer Support Into A Revenue Generator