Your AI receptionist is only as good as its script. Here are 10 ready-to-use templates for common real estate scenarios – buyer calls, seller leads, showing scheduling, and more.
Customize the bracketed text with your business details.
Script 1: Initial Buyer Call (Qualification)
Trigger: Buyer calls about a listing
AI Script:
text
"Thanks for calling [Business Name]. I'd be happy to help you with [Property Address or description]. May I ask a few quick questions to help you find the right property? First, what's your approximate budget range for this purchase? And are you currently pre-approved for financing or working with another agent? What's your ideal timeline for buying – are you looking to move in the next 30 days, 60 days, or longer? Finally, do you have any specific must-haves for the property? (bedrooms, location, features) Great – thank you. [Property Address] is still available. Based on what you've shared, this could be a great fit. Would you like to book a showing? I have availability [today/tomorrow] at [times]."
Script 2: Showing Scheduling
Trigger: Caller requests a showing
AI Script:
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"I'd love to book that showing for you. Let me check my agent's availability. I have openings: - [Day] at [Time] - [Day] at [Time] - [Day] at [Time] Which works best for you?" [Caller selects time] "Perfect. I've booked your showing for [date and time]. You'll receive a confirmation text and email shortly with the address and instructions. The listing agent will also send a separate confirmation. Is there anything else I can help you with today?"
Script 3: After-Hours Buyer Call
Trigger: Call after 5 PM or on weekend
AI Script:
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"Thanks for reaching out to [Business Name]. Our office is currently closed, but I'm here to help 24/7. I can help you with: - Checking property availability - Booking a showing - Answering basic questions about a listing What brings you in today?"
Script 4: Seller Lead Capture
Trigger: Caller wants to sell their home
AI Script:
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"I'd be happy to connect you with our listing team to discuss selling your home. To make sure you get the most accurate information, could you share: 1. Your property address? 2. What's your timeline for selling – are you looking to list in the next 30 days, 60 days, or longer? 3. Have you spoken with any other agents about selling? Great. I'll have our listing specialist reach out within [timeframe]. What's the best number to reach you, and is there a specific time that works best?"
Script 5: Property Information Request
Trigger: Caller asks about specific property details
AI Script:
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"I'd be happy to share more about [Property Address]. Here are the key details: - Price: [amount] - Bedrooms: [number] - Bathrooms: [number] - Square footage: [size] - Lot size: [size] - Year built: [year] - HOA fees: [amount, if applicable] Would you like me to email or text you the full property details along with photos? And would you like to book a showing to see it in person?"
Script 6: Return Caller (With Memory)
Trigger: Caller has called before (AI recognizes number)
AI Script:
text
"Welcome back, [Caller Name]. Last time you called, you were looking for a [property type] in [neighborhood] with a budget around [amount]. Are you still looking for similar properties, or have your needs changed? I see we have a new listing that might interest you – [Property Address] just came on the market at [price]. Would you like me to send you the details?"
Script 7: Open House Registration
Trigger: Caller asks about open house
AI Script:
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"We're hosting an open house at [Property Address] on [Date] from [Start Time] to [End Time]. To help us prepare, could I get your name and how many people will be attending with you? I'll send you a confirmation with the address and parking instructions. Will you be attending?"
Script 8: Escalation to Human Agent
Trigger: Caller requests human or complex question
AI Script:
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"I understand. That's a great question, and I want to make sure you get the best possible answer. I'm going to connect you with my agent. They'll have your information and know exactly what you've asked me, so you won't have to repeat yourself. Please hold for just a moment while I transfer you."
Script 9: No Answer / Callback Request
Trigger: Agent not available for transfer
AI Script:
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"My agent isn't available to take your call right now – they're currently [with a client / showing a property]. I've captured your information and will have them call you back within [timeframe]. Is [Caller Number] the best number to reach you, or is there a different number you'd prefer? Thank you for your patience – you'll hear from us soon."
Script 10: FAQ Automation
Trigger: Common questions
AI Script for “What are your hours?”:
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"Our office hours are [Monday-Friday, 9 AM to 5 PM]. But I'm available 24/7 to answer your questions, check property availability, and book showings. How can I help you today?"
AI Script for “Do you have buyer representation fees?”:
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"Our buyer representation is [free / percentage]. There's no cost to you for our services – the seller pays the commission. Would you like to schedule a quick call with my agent to discuss how we can help you find your next home?"
How to Customize These Scripts
- Replace all bracketed text with your actual business details
- Adjust the tone to match your brand personality
- Test each script with real callers before going live
- Review call transcripts weekly and refine based on actual questions
These templates are starting points. The best scripts come from listening to your actual buyer calls and adjusting accordingly.
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